CASES IN WHICH YOU CAN RETURN AN ARTICLE

  • The order received is not my size.

  • The order is not what I expected.

  • The order is in poor condition.

RETURN CONDITIONS

  • You have 14 days from the delivery date to make a return.

  • For hygiene reasons, returns of piercings, ear cuffs, or earrings are not accepted.

  • Returns of our Bikinis collection, or our collection of Masks are not accepted: in both cases for hygiene reasons and because they are Limited Editions.

  • It is essential that the items you wish to return must be in perfect condition and without obvious signs of use.

  • To send an item back, you must include its original packaging and take into account that it must arrive in to us in perfect condition in order to get a refund.

  • In cases where you wish to exchange an item’s size or exchange it for a different item, you will have to carry out a return and place a new order with the desired item / size.

  • Orders that have benefited from a 2x1 promotion, similar promotions or a gift item, must be returned in full to receive a refund.

WHAT TO DO TO CARRY OUT MY RETURN

  • Fill the Contact Form with which you can request the return or exchange according to your case.

  • Once the form is completed, our Customer Service team will contact you within 48 hours indicating the steps you must follow to make the return.

  • In the case of returns within Spain, you can select the form of collection that best suits your needs.

  • Once the courier company delivers the package to our facilities, after examining the article, you will receive a confirmation email indicating that the amount has been refunded. The refund will be reflected in your account within 7 to 15 working days in the same way you made your purchase, through PayPal or a refund on your credit or debit card.

  • The return shipping costs are borne by the buyer.

  • Once the return is refused, the customer will have 3 months to pickup the package from our warehouse, assuming the shipping cost. If the package is not picked up by the customer within 3 months it will be sent to charity.